Lab services for most Cigna Medical Group patients are provided under arrangement between Sonora Quest Laboratories and CIGNA HealthCare of Arizona Inc. through its operating division, Health Diagnostic Laboratory (HDL). Whether you receive lab testing services at a Cigna Medical Group, or Sonora Quest location, you may receive an explanation of benefits from your plan for lab services showing the applicable plan payment and your deductible or co-insurance obligation, if any. If you have questions regarding your plan benefits, contact Member Services at the number on the back of your ID card.
If requesting an itemized bill via phone, please be prepared to provide the following information: patient name, patient date of birth, patient account number and facility name where service was provided.
Yes, if you are unable to pay in full, we encourage you to contact one of our Patient Financial Service Representatives to make payment arrangements at (602) 328-8400 or (800) 801-7257 from 9:00 a.m. to 4:00 p.m. Monday - Friday.
After you visit your doctor you’ll get an explanation of benefits outlining the services you received, how much those services cost, and how much your plan paid. If you are unsure if your insurance company submitted a claim on your behalf, you can contact Member Services at the number on the back of your insurance card.
Contact your insurance company directly. Be sure to note the representative you have spoken to. If an error has been made, request the insurance company provide you a timeframe of when the correct payment will be received. If your insurance indicated the bill was paid correctly, request information on how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee payment will be made.
When paying your bill online you will need to know the subscriber’s date of birth and account number. The "subscriber" is the person who is enrolled in your health plan that received medical care. To find out which subscriber your bill is for, simply refer to the Account Summary section of your statement where you will find the subscribers name and account number.