Our Billing Policies

At Cigna Medical Group, we understand that your medical bill and insurance details can be confusing. We strive to make things easier for you and will make every effort to explain charges and services on your monthly statements. Cigna Medical Group’s goal is to make this process as easy as possible for you. Account balances are to be paid upon receipt of the statement. If you are unable to pay in full or if you have further questions or concerns and need assistance, please call one of our Patient Financial Services Representatives at (602) 328-8400 or (800) 801-7257 from 9:00 a.m. to 4:00 p.m., Monday - Friday.

Medical, Laboratory and Imaging Services

Cigna Medical Group provides many types of services to our patients which include medical, laboratory and imaging services. Our office will file your claim to your insurance company. Once your insurance company has paid or denied, a statement will be sent to the responsible party listed on your claim. The amount you owe may include non-covered services or items, deductibles, copayments, or coinsurance.

Payment Expectations

Account balances are to be paid upon receipt of the statement. If you are unable to pay in full we encourage you to contact one of our Patient Financial Service Representatives to make payment arrangements at (602) 328-8400 or (800) 801-7257 from 9:00 a.m. to 4:00 p.m. Monday - Friday.

Other Insurance

If you have more than one medical insurance plan, coverage can be coordinated. To coordinate your benefits please fill out the Coordination of Benefits (COB) questionnaire on the back of your monthly statement. Once you have filled out the questionnaire please mail to:
CIGNA HealthCare of Arizona/Cigna Medical Group
PO Box 29030
Phoenix, AZ 85038-9971